Below are the legal details, and here it is shortly for your convenience :)
Remember that personalized products cannot be returned (ID-tags, extended leashes, custom-made products, Stay on harnesses, harnesses and collars with a ring, foam, handle, reflector, jackets with reflective elements, jackets and custom-made beds).
1. You want to return a new product - no problem. Pack it together with the proof of purchase and the form available at the bottom of this page and send it back to us at ul. Smoleńsk 16/1, 31-112 Kraków. As soon as it arrives - we will send the money back.
2. You want to replace the product - send it to us to the address above, and put inside a piece of info about what to replace. If you are exchanging for a smaller size, also enter the account number to which we will refund the difference, if for a larger one, put the difference in change into the package or transfer to our account (the payment tab contains all data). Please remember that in both cases you should add PLN 13.90 to the parcel for re-shipping by courier (or PLN 13.90 for shipping by parcel locker) of a small parcel and 19.90 a large one.
REMEMBER that personalized products cannot be exchanged or returned. This applies to extended lanyards or with a reflective, harness and collars with modifications (foam, ring, handle, reflective), extended kidneys, accessories made to measure and tags.
Something is not clear? Call 508 007 906
refers to the Consumer
You have the right to withdraw from the contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the day on which you came into possession of the product or on which a third party other than the carrier and indicated by you came into possession of the product. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post or e-mail or in the online store www.psyjaciele.com in the account / product returns tab). We provide our contact details below:
ul. Smoleńsk 16/1
To meet the deadline to withdraw from the contract, you only need to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
Consequences of withdrawal from the contract: in the event of withdrawal, we will refund all payments received from you, including the costs of delivery (except for additional costs resulting from the method of delivery chosen by you other than the cheapest usual delivery method offered by us), immediately and in any case not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. Reimbursement will be made using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any case you will not incur any fees in connection with this refund. We may withhold reimbursement until receipt of the item or until proof of sending it back to us, whichever occurs first.
Please send or return the item to us immediately, and in any case not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the item before the 14-day deadline. The item should be accompanied by a receipt that you received with the product.
You will have to bear the direct cost of returning the goods. The amount of these costs is estimated at a maximum of approximately PLN 15.
You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the thing.
You can use the model withdrawal form, but it is not mandatory.