I placed an order but I did not receive a confirmation email.

- Most likely some flea has jumped on our server .... please check the Spam folder and wait a moment - when nothing appears, write to us at kontakt@psyjaciele.com - we will help!

How can I pay for my order?

-There are several ways to pay for the order - you choose the one that suits you during the next steps in the cart. You can pay via online transfers - Przelewy 24, payment to your account, cash on delivery. More details can be found in the payment tab at the bottom of the home page

I placed my order but I got the wrong size, now what?

-Relax - nothing happened. Write us a message at kontakt@psyjaciele.com if we haven't sent your order yet, we can change it. If it already flew to you - you can exchange the product - more details in the exchange and returns tab at the bottom of the main page.

I would like to buy our product but it doesn't find the right size.

-Write to us at kontakt@psyjaciele.com and write what you would like to buy and in what pattern / size. We will price a personalized order for you and give you a possible delivery date. Remember - nothing is impossible :)

What is the cost of shipping the order?

-Each product is assigned a shipping cost depending on its size and weight as well as the shipping option you choose. When you buy more products, you pay only once for shipping - the system takes into account the cost of the heaviest product. You will see the shipping cost in the basket under the sum of the order.

I gave the wrong shipping address, what now?

-Some carriers allow you to redirect the parcel to any address - use the courier's confirmation email to send the package!

What is the time to process the order?

-We put all paws on board to send each order within 3 business days of payment confirmation. However, the world can be cruel and it may happen that due to the large number of orders or some logs under our feet, the order may be extended to a maximum of 14 working days. If you care about turbo fast shipping - write to us at kontakt@psyjaciele.com - we will try to help.

Is it possible to try on Psyjaciele.com accessories somewhere?

-Yes! You can try them at our strore in Kraków on Focha 1 Street and in Warsaw on Bracka 25 Street.

Can I wash accessories from Psyjaciele.com?

-Yes, but look at the product's card for details. Under the photos of each product is a table in which you will find detailed information on product care.

What is the difference between an urban leash and a leash?

-The city leash has one and fixed length - it cannot be shortened or extended. Instead, it has an additional handle - to guide the dog by the leg - useful e.g. when crossing the street and a super soft foam in the handle, thanks to which all walks will be very pleasant. The leash has 3 points that allow you to adjust its length and adapt it to our preferences.

I saw a nice product but it is not available.

-You can use the option to notify about availability - as soon as the product reappears in our store you will receive a notification and you will be able to buy it. Want to buy now? Write to us at kontakt@psyjaciele.com - we will try to do our best.

How to measure your dog / cat?

-Preferably a tape measure :) and seriously, see our tab measuring your pet at the bottom of the main page for more details. Remember to choose the size that has the dimensions of your dog inside - choosing collars or braces - this will allow you to perfectly match your pet. Bed? Here it is better to know your pet's preferences than cm :) Some quadrupeds prefer to curl up in a cozy den, others prefer space - preferably in the form of your bed. So, suggest observing your pet :)

I have a discount code - how to use it?

-Enter it in the basket in the place for the discount code and click add. If something did not work for some terrible reason - write to us kontakt@psyajciele.com

I have a gift card - how to use it?

-Enter the code in the basket in the place for the discount code and click add. If for some terrible reason something did not work - write to us kontakt@psyjaciele.com

 I fell in love with a dog whose adoptions you promote, how to take him home?

-Write to us contact@psyjaciele.com we will help!Write to us kontakt@psyjaciele.com and write in what exactly you can help us. If you represent a shelter, you are a draftsman, a dressmaker or a specialist in everything - write, we will gladly look at the matter and maybe we will work something  out:)

I would like to work with you, how can I do it?

-Write to us kontakt@psyjaciele.com and write in what exactly you can help us. If you represent a shelter, you are a draftsman, a dressmaker or a specialist in everything - write, we will gladly look at the matter and maybe we will work something  out:)